Up to 70 % less
processing time per case.With an AI that you control.
From the first enquiry to a decision-ready file: DIMA captures structured information, evaluates documents, researches relevant rulings and follows up where facts are missing. Traceable, documented, with adviser approval.
A digital assistance system that carries the whole case.
DIMA is an AI-assisted, digital assistance system for legal advisory organisations. It accompanies every case from intake to finished processing. The AI sits at the centre, the decision stays with people.
Case intake
DIMA captures every enquiry intelligently and completely, across every channel your advice seekers use. The facts land in the case file in structured form, nothing gets lost.
Case processing
Process the whole case efficiently, with all AI tools in one place. The AI suggests, researches and drafts. The adviser reviews and approves.
From the enquiry to a decision-ready file.
Every case needs certain facts to be solvable. DIMA gathers them step by step until the picture is complete.
DIMA asks in a structured way what the matter is about. The first facts of the case are established.
DIMA reads contracts and notices and transfers names, dates and amounts into the file automatically.
Matched to the state of the case, DIMA finds the right rulings, instead of a long list of hits.
DIMA recognises which details are still missing and proposes targeted follow-up questions.
The picture is complete. The adviser decides on a secure factual basis.
“The more complete the picture, the more precise every function in DIMA. The AI too: it does not guess. It has data.”
Your knowledge stays with you. And it grows.
External AI tools take your data and give you answers. DIMA does it the other way round: data and experiential knowledge stay in your house. The system learns from your work instead of draining it.
- Data leaves your house, often into opaque cloud structures.
- Answers come without sources and are not reproducible.
- The knowledge of your experienced advisers flows into the model, not back into your organisation.
- When staff change, the knowledge is gone.
- Data stays in the organisation, hosted in Europe.
- Every AI answer comes with a source reference from the curated info pool.
- Experiential knowledge is preserved: documented paths, proven lines of argument, in-house templates.
- When staff change, the knowledge stays accessible, the next adviser starts at the level of their predecessors.
Five modules that make the difference in everyday work.
From intake through distribution and processing to research in the info pool. All modules interlock in a single interface.
All channels lead into one complete case file.
Enquiries are captured in a structured way. Processing only starts once everything is in place.
The DIMA customer portal.
Your password-protected self-service area, integrated directly into your website. Advice seekers and members handle a lot themselves, the cases land in DIMA in structured form.
Case distribution, workload management and escalation.
Incoming cases are distributed manually or automatically.
Solve the whole case from one interface.
The digital case file bundles everything about the case, with the AI Case Agent on board.
Documents become intelligent.
Incoming documents are made accessible. Outgoing letters are created from templates.
Your own expertise, curated.
Over 200,000 rulings and legal texts, extensible with your own libraries. Every processed case enriches the knowledge base automatically, your own knowledge is enriched.
DIMA is more than a tool. Here is the full stack.
19 modules in three areas. You book what you need and extend later. You can see the five essential ones in detail one section above.
Hallucination below 0.5 %. Not by luck, but through six guardrails.
Generic AI hallucinates on 17-82 % of legal questions (Stanford 2025). DIMA works differently: within six defined guardrails, on structured case data, with source references and adviser approval.
The system learns from the work of your experienced advisers. Without extra effort.
Expert knowledge is preserved and is systemically available to the whole team, even when staff change.
- Experienced advisers solve cases freely and confidently.
- AI assists with document analysis, summaries, drafts.
- The adviser decides every step; every AI action is approved.
- DIMA documents every step invisibly in the background.
- Less experienced and volunteer staff are guided.
- At the level the experienced ones have set.
- Experiential knowledge stays in the organisation, even when staff change.
- Three maturity levels: recommendation → proven path → automation.
“No separate project. The build-up happens during normal processing.”
How DIMA builds knowledge: two data bases.
Every topic gets a structured knowledge basis. Every solved case enriches it.
DIMA works on two closely interlocked data bases: a Knowledge Base that holds the expertise of a topic in structured form, and an Experience Base that grows with every solved case. The Knowledge Base is the skeleton, the Experience Base the memory. Together they form what we call domain-knowledge build-up.
Knowledge Base, structured expertise per topic.
An advisory topic, for example termination for own use, is broken down hierarchically into its entities: landlord, tenant, flat, tenancy agreement, person requiring the home, grounds of hardship. On top sits an ontology that attributes these entities with their relevant static characteristics and sets their relationships to one another as completely as possible.
A Knowledge Base thus contains not only the terms of a topic but also the typical workflows, the internal structures of the processes and the descriptive attributes (characteristics) that make a case solvable. It is built once at setup and continuously maintained.
Experience Base, the growing experiential knowledge from every case.
From understanding a concrete task, searching for solutions and the final decision, the Experience Base emerges. It is the second data base, fed from every real case your advisers handle.
Specifically, what flows in is: the human-made decision for a solution, its lines of reasoning and decision, the static and dynamic characteristics of the case, the solution-specific characteristic values and the, usually time-delayed, outcome. With every solved case the Experience Base becomes more precise and your organisation smarter.
“The Knowledge Base provides the structure. The Experience Base provides the experience. Together they form the basis for DIMA becoming more precise in your domain with every case, and for the knowledge staying where it arises: in your organisation.”
Three developments are putting legal advice under pressure.
More enquiries meet fewer specialists and advice seekers who expect digital service. And generic AI is no solution for legal questions. This is exactly where DIMA comes in.
New colleagues need months before they can run cases independently.
Anyone who offers no digital first contact loses clients, members and policyholders to the next point of contact.
Generic AI cannot be reliably used in legal advice.
From 7+ years of practice. With figures, not promises.
DIMA is not a pilot project. The system has been in productive use for years, and its impact is measurable.
One platform. Four worlds. One working system.
DIMA adapts to your case and advice type, not the other way round.
Scale advice for members.
From 24/7 first contact in the member portal through structured intake to pleadings preparation in assistance mode. The experiential knowledge of your best advisers stays in the system, even when staff change. DIMA is in use today at leading associations: Deutscher Mieterbund, Sozialverband Deutschland, Verbraucherzentrale Bundesverband.
The case-processing platform for modern firms.
DIMA is the general working environment for law firms of any size: a complete case lifecycle from client enquiry to eBO dispatch, an integrated AI editor for pleadings, a toolbox with AI Case Agent, a curated info pool with BGH case law. Senior partners work freely in expert mode; junior lawyers are guided in assistance mode to the level of their senior colleagues.
Client files, deadlines, notice review in one system.
Client self-service included. DIMA noticeably reduces the email load and makes the firm's knowledge systematically usable, with clear audit trails and a curated info pool for tax-law sources.
Capture claims in a structured way.
Prepare the assessment of claims automatically, involve policyholders via the portal. Everything in one file with a clear audit trail. The AI works exclusively on the case data and your stored terms and conditions, never on open web knowledge.
More than case processing: ready-made online services under your brand.
On the same platform we operate self-service applications that your members use directly, e.g. service-charge statements, tenancy agreements or care-level calculators. Pay-per-use, with a member discount, in your layout.
DIMA fits into your existing IT landscape.
Hardly any organisation starts on a green field. With us, integration into existing systems is therefore standard: DIMA works independently and connects where it makes sense. Your established systems stay in operation.
Member and master data
REST API with member DB, SAP and more.
Telephony / CTI
Caller recognised, the matter opens.
Calendar
Outlook and Google.
Inbound and outbound automatically assigned to the case.
eBO: courts and authorities
Legally sound communication from the case file.
Knowledge
MS SharePoint, Google Drive, libraries or other knowledge holdings.
Frequently asked questions.
What prospects ask us most often before they become customers.
How can DIMA be integrated with our existing IT?
Which data leaves our house, and which does not?
What does DIMA cost?
How does DIMA differ from ChatGPT or Microsoft Copilot?
What happens to the experiential knowledge of our experienced advisers?
How long does the introduction really take?
Ready to put your case processing on a new footing?
A 30-minute demo, tailored to a case from your everyday work. Without sales slide #1 to #87.
We show you DIMA on a case you know. You then decide whether it fits.
Request a live demo