We design and build assistance systems for experts.And advise on the transformation.
For over 8 years, CODIAC has been developing AI-powered expert systems that make complex domain and experience knowledge usable in a structured, high-quality way. The goals: to meaningfully relieve experts, to digitalise knowledge and experience, and to make both accessible in a targeted, effective way. The focus is on domain depth, the quality of decision support, and the currency of the assistance.
What are you interested in?
Choose your area and we will guide you to the right solution.
Which solution fits you?
The whole case in one system.
DIMA captures requests in a structured way, evaluates documents, researches relevant rulings and asks back where facts are missing. Traceable, documented, with adviser approval. Up to 70 % less processing time per case.
To the DIMA platform →Every claim, one structured file.
DIMA captures claims and benefits cases in a structured way, via portal, email or phone. Coverage and entitlement are prepared automatically, evidenced from the policy and terms. Your case handlers decide, DIMA documents seamlessly. One file, a clear audit trail, up to 70 % less processing time.
To the DIMA platform →Complex enquiries, answered reliably.
DIMA captures complex enquiries in a structured way, retrieves the right knowledge from your sources and proposes an answer with evidence. Your team approves, DIMA documents every step. Every enquiry becomes a traceable file instead of scattered tickets.
To the DIMA platform →Ready-made tools under your brand.
Online services are ready-made self-service applications for your members or customers. They run on deterministic query and check logic, not on free-form AI, so every result is traceable and legally sound. You operate them under your brand, we deliver the platform and the editorial upkeep.
Example service-charge statement: The tool guides step by step through all mandatory entries, checks every item against the applicable rules and produces a finished, legally sound document.
To the online services →Your customer portal. Under your brand.
A password-protected portal embedded in your website. Policyholders report claims, upload documents and track status, around the clock. Every entry is captured in a structured way and flows directly into processing in DIMA.
A password-protected portal embedded in your website. Customers submit enquiries, receive answers with a source and track status, around the clock. Every entry is captured in a structured way and flows directly into processing in DIMA.
To the online services →First the path, then the tool.
We assess your digitalisation status, show the potential and develop a concrete roadmap. Independent, technology-neutral and practical, with no ties to a particular product.
To the consulting offers →
Our solutions.
DIMA, the case processing system.
Our AI-powered case processing system. Modular, with a toolkit for processing, a client portal and a knowledge pool. In productive use today at leading associations, adaptable for law firms, insurers and service organisations.
View the platform for legal advisory organisations in detail →Associations, member organisations and law firms. From the first request to the written submission, with a client portal and knowledge pool.
Capture claims and benefits cases in a structured way, prepare entitlement checks automatically, involve policyholders via the portal.
Capture enquiries in a structured way, retrieve knowledge reliably, answers with a source, from the first enquiry to the documented resolution.
Online services, tools you operate under your brand.
Ready-made self-service applications for the end users of your association's members or customers, for example service-charge statements, tenancy agreements, care-level calculators. You operate them under your brand, we deliver the platform and the editorial upkeep.
If a tool is missing, we build it: with our Knowledge Navigation System (KNS) we translate complex subject-matter processes into deterministic, curated models that then run as an end-customer service. KNS is our editorial environment for demanding fields of knowledge.
View all online services →Service-charge statement, tenancy agreement, rent-price check
Care-level calculator, precautionary power of attorney, notice review, pension and old-age-poverty calculator
Insolvency check, complaint, withdrawal, contract cancellation
We build it for you. With the Knowledge Navigation System we translate your subject-matter process into a curated tool under your brand.
Set up for your domain. Configured for your processes.
DIMA is a fully configurable system. Our editorial team sets it up for exactly your field, then you decide how freely or how automatically you work with it.
We set DIMA up for your domain
Our experts configure DIMA for a clearly defined field, such as „tenancy law“ or „insurance, bicycle damage“, for one customer or an entire customer group. What this produces:
Adapted to every organisation
Once DIMA is set up for a customer group, each organisation can individualise it independently, adding its own templates, text blocks and procedures. Anyone who would rather not do this themselves leaves it to our editorial team. So everyone uses the same maintained foundation and still keeps their own signature.
From a free tool to full automation
The same platform, two ways of working. You decide per process how much the human and how much the system takes on.
DIMA serves as a flexible working tool. The specialist leads the case, the AI supports with research, drafts and checks, always with a source citation and under human approval.
For clearly defined procedures we set up fixed workflows. The process runs deterministically and fully automated, every step traceable and reproducible, ideal for high case volumes.
Not sure yet which solution fits?
We help organisations assess their digitalisation status and develop a roadmap before they buy a product. Independent, critical, practical.
View consulting →Trusted by leading organisations.
Behind CODIAC is a highly qualified team.
Experienced computational linguists from the Google Assistant world. Researchers with doctorates from leading universities. Software engineers from safety-critical industries. Led by blue-chip management experience.
Meet the team →Talk to us.
Whether you are looking for a platform for your case processing, want to run an online service under your brand or just need a status assessment, write to us. We respond within two working days.